ServSafe® Essentials Food Safety Managers Certification Training

Managers need to know food safety and the critical importance of its role. And they need to learn how to share food safety knowledge with every employee. ServSafe gives them the knowledge and tools to do just that. Managers will cover all aspects of safely managing the flow of food in a practical, applicable manner. This training meets RI Department of Health requirements for food safety licensing.

ServSafe® Food Handler Program

The ServSafe Food Handler Program is a complete solution that delivers consistent food safety training to employees. The program covers five key areas: Basic Food Safety, Personal Hygiene, Cross-contamination& Allergens, Time & Temperature, and Cleaning & Sanitation.

ServSafe® Alcohol Server Certification

This training includes the latest studies and science-based information, explores real-world situations.  Lessons cover information including alcohol laws and responsibilities, evaluating intoxication levels, dealing with difficult situations, and checking identification.  This training meets RI Department of Behavioral Healthcare Developmental Disabilities and Hospitals requirements for alcohol server training.

Skills Tasks & Results Training

An American Hotel & Lodging Educational Institute Program. This program gives students the real-world knowledge and skills needed for a long-term career in the lodging industry. S.T.A.R.T. provides training for hospitality positions in the rooms and food and beverage divisions of a lodging operation, including front desk, reservations, housekeeping, bell services, restaurant service, banquet setup and service, and more. Guest service, professionalism, and career exploration are other important components of this program.

First Impressions: Exceptional Customer Service™  

This three-hour facilitated training program is based on communication
with add-on components including appearance, hygiene, posture, handshakes, and body language. Participants are taught that these non-verbal exchanges are where the majority of communication occurs.  Additionally, this program covers tone of voice, choosing the right words, serving dissatisfied customers and the use of
different communication styles in order to address conflict resolution.

Lasting Impressions:  The Core of Communication™

A secondary training program to First Impressions: Exceptional Customer ServiceTM, Lasting Impressions will offer trainees the opportunity to build the soft skills concepts that were introduced in their prior training session while exploring communication styles among generations.

Hospitality: The 3rd Language™

This training program implements a whole team approach that focuses on transcending cultural differences in order to build an effective working team.  Native and non-native English speakers will be lead to develop a better understanding of how diversity builds the culture of your establishment. This six-hour facilitated training program is based on 6 key components: trust, conflict , accountability, commitment, communication, and results. Emphasis is placed on how our guests are at the center of it all.  Team building and language skills exercises are the heart of this course and will encourage a higher level of engagement that will last long after the class is over.