ServSafe® Essentials Food Safety Managers Certification
Managers need to know food safety and the critical importance of its
role. And they need to learn how to share food safety knowledge with
every employee. ServSafe gives them the knowledge and tools to do just
that. Managers will cover all aspects of safely managing the flow of
food in a practical, applicable manner. This training meets RI
Department of Health requirements for food safety licensing.
ServSafe® Food Handler Program
The ServSafe Food Handler Program is a complete solution that delivers
consistent food safety training to employees. The program covers five
key areas: Basic Food Safety, Personal Hygiene, Cross-contamination& Allergens, Time & Temperature, and Cleaning & Sanitation.
ServSafe® Alcohol Server Certification
This training includes the latest studies and science-based information,
explores real-world situations. Lessons
cover information including alcohol laws and responsibilities,
evaluating intoxication levels, dealing with difficult
situations, and checking identification. This training meets RI
Department of Behavioral Healthcare Developmental Disabilities and
Hospitals requirements for alcohol server training.
Skills Tasks & Results Training
An American Hotel & Lodging Educational Institute Program.
This program gives students the real-world knowledge and skills needed
for a long-term career in the lodging
industry. S.T.A.R.T. provides training for hospitality positions in the
rooms and food and beverage divisions of a
lodging operation, including front desk, reservations, housekeeping,
bell services, restaurant service, banquet
setup and service, and more. Guest service, professionalism, and career
exploration are other important
components of this program.
First Impressions: Exceptional Customer Service™
This three-hour facilitated training program is based on communication
with add-on components including
appearance, hygiene, posture, handshakes, and body language.
Participants are taught that these non-verbal
exchanges are where the majority of communication occurs. Additionally,
this program covers tone of voice, choosing the right words, serving dissatisfied customers and the use of
different communication styles in order
to address conflict resolution.
Lasting Impressions: The Core of Communication™
A secondary training program to First Impressions: Exceptional Customer
ServiceTM, Lasting Impressions will
offer trainees the opportunity to build the soft skills concepts that
were introduced in their prior training session while
exploring communication styles among generations.
Hospitality: The 3rd Language™
This training program implements a whole team approach that focuses on
transcending cultural differences in
order to build an effective working team. Native and non-native English
speakers will be lead to develop a better
understanding of how diversity builds the culture of your establishment.
This six-hour facilitated training program
is based on 6 key components: trust, conflict , accountability,
commitment, communication, and results.
Emphasis is placed on how our guests are at the center of it all. Team
building and language skills exercises
are the heart of this course and will encourage a higher level of
engagement that will last long after the class is