COVID-19 - Resources for Hotels

LAST UPDATED: May 8, 2020

As part of the state's efforts to quarantine people traveling from out of state, the Governor is asking hotels to take an active role.

All out of state guests, regardless of where they are from are required to quarantine themselves for fourteen days.

AHLA Safe Stay Protocol

The American Hotel & Lodging Association (AHLA) unveiled its Safe Stay guidelines on May 4, 2020, an effort made in conjunction with major brands like Wyndham, Hilton, Marriott and Best Western to standardize cleanliness. This report outlines baseline hotel practices and procedures meant to protect employees and guests. Find the guidelines here: https://www.ahla.com/safestay

Hotels: Free Career Development Training

AHLA is offering the following resources that will be available until May 31:

  • Hospitality Management Training
  • Professional Development Scholarships
  • Continuing Education Scholarships
  • Short-Term Employment Resources

To learn more about each of these offerings, please visit: https://www.ahlafoundation.org/relief

We understand that you have many questions. We’re working on getting answers. Please see the answers to the questions we have right now:

Yes, it is ok for housekeeping to go into rooms to clean. The most useful guidance on cleaning is from CDC on disinfecting your facility if someone is sick . This has cleaning instructions for surfaces and laundry.

Housekeeping staff should wear disposable gloves.

No. In addition to room service, there are a number of local restaurants that provide delivery options.

Any guest that is from out of state is required to quarantine. The only exemption is for healthcare workers.

We would ask that a hotel inform the local police department if someone isn’t complying.

The addendum does not need to be sent to DOH. The hotel can keep the copy for its records. The hotel must direct the guest to submit their information online at //health.ri.gov/oos-covid/, but cannot force anyone to do so.

The hotel guest can leave prior to the expiration of the 14 days, but should be leaving the state and should be told that if the guest is not leaving the state, he/she will be in violation of the quarantine orders.

All guests from out of state are required to self-quarantine. The only exemptions are healthcare workers.