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ServSuccess

ServSuccess

TRAINING & CERTIFICATIONS

  • Restaurant Professional
  • Restaurant Supervisor
  • Restaurant Manager

ServSuccess is a new education program that provides restaurant employees and employers with training and professional certifications. With the flexibility of online delivery and the brevity of "bite-sized" segments, ServSuccess learning is designed for professionals who know late nights and long workweeks all too well. The complete Learning Suites are offered for a discounted price, however a la carte pricing for individual modules is available as well.

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RESTAURANT PROFESSIONAL LEARNING SUITE | $90 PER PERSON

master the skills and competencies necessary for entry-level roles

MODULES AND A LA CARTE PRICING INCLUDES:

BOH Pre-Production | $20

  • Back-of-the-House Roles & Skills
  • Receiving & Storing Protocols
  • Preparation Equipment
  • Knives, Cutters & Mixers
  • Production & Presentation Methods

BOH Production | $20

  • Smallwares
  • Dry-Heat Cooking Methods
  • Moist-Heat & Combination Cooking Methods
  • Quality Production Protocols & Equipment
  • Plating & Presentation

Basic Business Operations | $20

  • Cost & Profitability
  • Maintaining Product Quality & Cost Control
  • Marketing & Effective Branding

FOH Basic Operations | $20

  • Front-of-the-House Positions, Tools & Service Styles
  • Reservations & Orders
  • Processing Payments
  • Service Recovery

FOH Service & Communication | $20

  • Hospitality, Customer Service & Teamwork
  • Team Member Characteristics
  • Communication
  • First Impressions
  • Guest Needs
  • Products & Service

RESTAURANT SUPERVISOR LEARNING SUITE | $90 PER PERSON

strengthen and grow your expertise as a leader to reach the next level

MODULES AND A LA CARTE PRICING INCLUDES:

Controlling Costs | $40

  • Production Costs
  • Production Quality & Waste
  • Beverage Cost Controls
  • Service and Portion Controls
  • Labor Cost Controls
  • Forecasts & Scheduling
  • Cash Management
  • Revenue Security: Part One
  • Revenue Security: Part Two

Cost Control Fundamentals | $40

  • Your Role in Cost Control & Food Cost
  • Labor Cost & Understanding Profitability
  • Controlling Costs during Purchasing & Receiving
  • The Inventory Process
  • Calculating & Pricing Inventory
  • Controlling Costs during Storage & Issuing

Leadership & Communication | $40

  • Leadership & Teamwork
  • Delegating Tasks, Motivating & Coaching Employees
  • Training Adult Learners
  • Managing Employees & Goal Basics
  • Communication Fundamentals

Managing Daily Operations | $40

  • Business Fundamentals
  • Scheduling & Assessing Needs
  • Monitoring Performance Standards
  • Monitoring & Assessing Product Quality
  • Evaluating & Monitoring Service Quality
  • Effective Selling Methods
  • Off-Premise Customs & Handling Customer Complaints

Safety & Regulations | $40

  • Operational Laws
  • Inspections and Serving Safe Food & Beverages
  • A Healthy Workplace
  • Workplace Safety and Preventing Violence

RESTAURANT MANAGER LEARNING SUITE

business acumen, financial performance, legal requirements, and more

ALL MANAGEMENT MODULES ARE $75 EACH. MODULES INCLUDE:

Fundamentals of Financial Management

  • Accounting & Finance Basics
  • Capital Budgets
  • The Business Plan
  • Operational Planning & Change
  • Financial Planning & Analysis
  • Controlling Food & Labor Costs
  • Understanding Income Statements
  • Accounts Receivable

Understanding Financial Performance

  • Menu Item Pricing
  • Menu Sales Mix Analysis
  • Forecasting & Budgeting Basics
  • Preparing Food & Labor Budgets
  • Budgeting and Managing for Profit
  • Managing Variance

Controlling Operational Costs

  • Understanding Food Costs
  • Forecasting & Calculating Food Costs
  • Estimating Food Production
  • Understanding Labor Costs
  • Optimizing Labor Productivity
  • Scheduling
  • Revenue Collection & Security

Managing Compensation, Time, and Legal Requirements

  • Components of Compensation
  • Compensation Law & Procedures
  • Overview of Workplace Laws
  • State and Federal Employment Laws
  • Time Management and Planning
  • Planning & Conducting Meetings

Managing the Employment Process

  • Position Analysis & Job Description
  • The Recruitment Process
  • Screening & Interviewing Tools
  • Documentation & Hiring Procedures
  • Planning & Evaluating Orientation Programs
  • Procedures for Training Programs