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RESOURCES & SUPPORT

STAFF CONTACT

Monika Zuluaga

Vice President, Membership & Marketing

401-223-1120, ext. 116

Monika@rihospitality.org

RESOURCES

As a valued member of RI Hospitality Association, your time and questions are important to us.  We want to keep you up to date what we are doing to make your very busy schedules a little easier.  Many times, members have questions about the renewal of their membership dues and payment.  Here is some information to clarify.

Q: I am receiving an invoice dated for the first of this month, but it says that my membership does not                       renew until next month.  Is this correct?

A: Yes.  Each membership renewal invoice is sent one month ahead for your convenience and planning.  For example, if you invoice is dated January 1, your membership begins again on February 1. 

Q: When is my payment due?

A: All of our membership renewal invoices are net 30.  This means you have 30 days from the date of your invoice to pay. As in the above example, if you invoice is dated January 1, your renewal payment is due by January 31.

Q: When I joined, I entered into a payment plan for my dues.  Will my membership automatically renew if I am on a payment plan?

A: Yes.  Each year your plan will automatically renew.  Invoices are sent out as a reminder that your membership period is renewing.  Some members prefer to eliminate the payment plan and pay their dues in full.  This invoice reminds them to do so.  However, unless you specify otherwise, the membership amount will be deducted from your account every month. 

Q: I’d rather pay my membership dues in full.  How do I cancel my payment plan?

A: You can call our office and speak with any of our team members.  Simply tell them that you are submitting payment in full and ask to have your payment plan canceled.  If you forget to call the office, as soon as full payment is remitted, we cancel your payment plan automatically.

Q: Do you keep our credit card numbers on file?  Can’t you just pay my open invoice with the same card I used to register for your last event?

                A: No, we do not keep your credit card numbers on file.  We maintain the highest security to be PCI compliant and ensure your safety. If you are on a payment plan, your number is stored with our very secure credit card processor. 

Q: What options do I have when I want to pay an open invoice?               

A:   If you would like to pay you membership renewal in full with a credit card, you can do so by calling our office or visiting our website at www.rihospitality.org. 

Q: I see a charge on my invoice for a donation to the RI Hospitality Education Foundation.  Do I have to pay this?

A: No, our suggested donation is completely voluntary.  Our Education Foundation is a 501(c) 3 not-for-profit organization.  If you choose to make a donation, this may offer you tax advantages.  You would need to contact your tax advisor. 

Q: I’m on a payment plan.  Will the donation automatically be deducted from my account?

A: We NEVER deduct the $50 voluntary donation from a member who is on a payment plan unless he or she calls in and specifically states that they would like to donate.  When the first payment of your newest invoice posts, we automatically take that donation off the invoice. 

Q: I’d like to donate to RI Hospitality Education Foundation.  Where can I get more information?

                A: You can visit our website at www.rihospitality.org.  Click on the Education/Training tab.

Q: Can I donate more or less than the suggested $50.00?

A: Absolutely!  A donation in any amount is appreciated.  Simply add it to the total of your invoice and include that amount on your payment method of choice.  You can also send in a separate payment for the donation if you wish.

 

 


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Registered Date :
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