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Job Title Guest Service Agent (PT)-The Dean Hotel
Category Desk Clerk
Job Location Providence
Date Jun 19, 2019 ~ Aug 01, 2019
Contact Email
Contact address 122 Fountain Street Providence, RI
Job Description

Built around the history and culture of Providence, The Dean is a hotel that values collaboration with our neighbors. Filled with custom furniture, craftwork from local purveyors and found objects from Europe and beyond, The Dean revels in the details. This historical building has been elegantly transformed into a 52-room hotel in the heart of the Providence's Downcity historic district. The Dean houses several food and beverage concepts such as north, our full-service restaurant by Chef James Mark, Bolt Coffee in the lobby, The Dean Bar, and Providence's first and only karaoke lounge Boombox.

General Job Requirements:

The right candidate will embrace this history and distinctiveness - to be a steward of the smartly designed interiors and of the hospitality that we want to demonstrate to our guests and the city. An ideal candidate will be extremely service-oriented and have a sensible eye for detail. The guest service agent will be the main point of reference for all guests. From before the actual arrival, a GSA is already the number one contact guests have with the property, all the way through departure and follow-up requests guests may have.

* Check-in and Check-out

*Coordination with Housekeeping and Maintenance for inventory management

*Guest Requests Handling / Concierge duties

*Cashiering and Billing tasks and procedures

*Maintenance and promotion of good communication and report with management and team members

*Strict following of privacy and security rules regarding corporate and guest information

*Embodiment of property and company goals, purpose, culture and role in the community

A successful candidate applying to this position will have and display a friendly, courteous but unassuming behavior. The ideal candidate will be the person who is able to discern the need for genuine and affable service and the importance of consistency, correctness and strategic business goals. A well performing GSA at The Dean is someone who has a spark of their own to contribute for the experience of guests and in interacting with the community, co-workers and the property.

*Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance.

*Previous hotel front desk experience desirable and so is bilingualism.

*Work hours will spread over weekdays, weekends and holidays, which requires flexibility.

*Working knowledge of computers and IT systems is essential.

*Comfort in cash handling and credit card procedures

*Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion.

*Must be able to stand, walk, and work on feet for extended periods of time.

*Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity

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