As Rhode Island prepares for an unprecedented influx of international visitors during the major global soccer events coming to the region in 2026, now is the time to ensure your hospitality team is trained, confident, and ready. Matches scheduled at Gillette Stadium are expected to bring roughly 1 million international soccer fans through the Providence metro area, creating extraordinary opportunities — and increased customer‑facing challenges for restaurants and hospitality businesses.

About the Virtual Training

This nationally recognized ServSafe® course introduces the essential skills your team needs to maintain a safe, welcoming environment under pressure. The training covers:

Course Details: 

• Situational Awareness: Learn how to spot risks early and maintain a safe environment. 
• Safety Policies & Procedures: Understand why operational policies matter for preventing workplace violence. 
• Conflict De‑Escalation: Gain techniques for managing difficult customer interactions before they escalate. 
• Active Assailant Preparedness: Know what to do in the rare event of an active threat. 
• Risk Reduction: Identify red flags connected to domestic disputes or former employees