FREE Guest Service Gold: In‑Person Training | Multiple Locations

As Rhode Island prepares for a busy summer fueled by major soccer events, increased tourism, and high‑profile visitors, Guest Service Gold helps hospitality and customer‑facing staff feel confident, prepared, and supported during peak season.

This interactive, in‑person training is offered on multiple dates at locations across Rhode Island, making it easy for employers and staff to participate. The program focuses on service excellence, communication, and problem‑solving—giving employees practical tools they can apply immediately in fast‑paced, real‑world situations while maintaining professionalism, guest satisfaction, and brand standards.

Participants will learn how to:

• Deliver exceptional guest experiences under pressure
• Communicate effectively with diverse audiences
• Handle challenging situations with confidence and professionalism

📍 Choose the date and location that works best for your team.

• May 5th-Dave and Busters-Providence Place Mall
• May 18th-Community College of RI-Newport Campus
• June 8th-Downtown Marriott-Providence