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Providence, RI 02903-1747
United States
FREE Guest Service Gold
Tuesday, May 5, 2026
11:00 AM - 2:00 PM (EDT)
Dave and Busters
40 Providence PlaceProvidence, RI 02903-1747
United States
Event Details
FREE Guest Service Gold | Hospitality & Customer‑Facing Staff
As Rhode Island prepares for a busy summer fueled by major soccer events, increased tourism, and high‑profile visitors, Guest Service Gold helps hospitality and customer‑facing staff feel confident, prepared, and supported during peak season.
This interactive training focuses on service excellence, communication, and problem‑solving—giving employees practical tools they can apply in fast‑paced, real‑world situations while maintaining professionalism, guest satisfaction, and brand standards.
What Participants Will Learn
- How to make strong first impressions under pressure
- Clear, respectful communication with diverse guests
- Managing challenging interactions with empathy
- Problem-solving without passing the buck
- Team accountability and service ownership
Who Should Attend
- Hotel and lodging staff
- Front desk and guest services teams
- Food & beverage and event staff
- Visitor center and attraction staff
- Retail and customer service staff
- Security, ushers, and event support teams
- Managers, supervisors, and lead staff
For More Information:
Why Send Your Employees?
- Prepare staff for peak‑season pressure, high guest volumes, and fast‑paced service demands
- Ensure consistent, high‑quality guest experiences across all touchpoints
- Reduce complaints and escalations through stronger communication and de‑escalation skills
- Equip employees to respond confidently to challenging or unexpected situations
- Increase employee confidence, morale, and job satisfaction
- Support retention by investing in practical, transferable service skills
- Protect and elevate your brand during a high‑visibility summer season
- Help employees represent Rhode Island as a welcoming, professional destination
